Polo Parkway Office: (804) 379.3718

Meet Our Team

Kerri - Treatment Coordinator

Kerri has spent the majority of her life in Wilmington, North Carolina and it is true what they say about a sweet Southern belle! Kerri has been in the dental and orthodontic field for more than seven years and she will be one of the first to welcome you to our practice. She shares that there are three things about her job that makes it fun to work each day. The first is she loves working with her wonderful team members. She also appreciates our patients and enjoys helping them understand their treatment and financing options. Last, she loves to watch the transformation and new level of confidence orthodontic treatment brings to her patients as they achieve their orthodontic goals. Kerri lived in Wilmington and Fredericksburg, Virginia before she and her husband of 24 years moved to our area when his position as a Dermatology Physician Assistant brought them to Richmond. She has two wonderful sons, a dog and a cat and she is very involved in the church where her husband leads worship. In her free time,
Kerri loves spending time at the beach, traveling and reading.

Lynne - Office Manager

Lynne arrived at Byrd Orthodontics more than 14 years ago with several years of medical experience. Lynne remembers she was attracted to our great team atmosphere. She is a friend and mentor to everyone and she loves to laugh. We are grateful for her high energy as she keeps the office running smoothly. Lynne can be found all over the office! Dr. Byrd has manay fans but Lynne is one his biggest. Lynne believes orthodontic treatment should be overseen by a specialists and loves working for one that is one of the best in the state of Virginia! Lynne is married to a twin, has four children, two grandchildren and a spoiled Yorkie named Abbi. She loves the beach and spending time with her family. Be on the lookout for her on Sundays—You may just spot her at Oakgrove Baptist!

Dawn - Receptionist

The first smiling face to greet you at Byrd Orthodontics on Polo Parkway is Dawn’s. No one working the front desk juggles pulling charts, patiently responding to questions, answering the phone, making appointments and encouraging our patients as well as Dawn! She enjoys interacting with every person that walks into the office and is especially great at making them feel at home. She has been with Byrd Orthodontics for more than four years. She came to us from the orthodontic residency program at the VCU/MCV School of Dentistry. Dawn is widowed with one son, two step children, two grandchildren, two cats and one dog. Many patients are surprised to learn that life is very adventurous for Dawn away from her quiet reception desk. Her love of cooking and having fun is a perfect fit for her weekend job with a caterer! She is very active at her church, but manages to find time to travel, read and try new recipes. Her favorite dessert is Red Velvet Cake and she always brushes after she indulges!

Melissa - Clinical Manager

Melissa is our “farm girl” and is loved by all! It is obvious to everyone that Melissa enjoys her job and her patients. Did you know Melissa commutes nearly an hour each way and has done so since 2001 because she loves what she does? Melissa also manages our Invisalign protocols and has several other responsibilities in the office, including ordering of supplies. It seems as if there is nothing Melissa cannot do! Melissa is married with three growing boys and a host of animals including cats, chickens, pigs, and dogs. She loves camping and visiting the bay. Her favorite place to camp with her family is Kiptopeke State Park on the Eastern Shore. Melissa admits she has a Pepsi addiction and that is why it is so important to adhere to regular dental checkups and cleanings. When asked about her favorite part of working at Byrd Orthodontics, she immediately answers “my patients!”

Rachel - Orthodontic Tech/Lab Manager

Rachel is our “city girl turned country!” She grew up in the city but admits she enjoys living in the country more than she ever imaged! She loves target shooting and getting into sporting activities with her two son and husband. Like her friend, Melissa, she also commutes nearly an hour to and from work each day and has done so for nearly 14 years! Rachel also runs our lab and is the expert on retainers. She says life in the country means more time to hang out with friends and just relax by winding down with the television or a great book. Guess where Rachel got her beautiful smile? Byrd Orthodontics! Rachel says she never misses a hygiene or dental appointment because she loves her Pepsi, coffee and anything chocolate. She also admits to being a great flosser!

Kasey - Orthodontic Tech

After working in our office for many years, Kasey took a break but decided she missed her job and soon returned to our practice! Kasey is married with one seven-year old. Together they share a dog named “Duke”. She grew up in Chesterfield but moved closer to our office three years ago. Kasey loves working in an orthodontic office and says most enjoyable is her interaction with patients. Kasey is one of those individuals that truly loves being around other people. In her free time, she loves exploring our area on her motorcycle.

Navey - Orthodontic Tech

Richmond native Navey is one busy staff member! Many patients are surprised to learn this energetic and enthusiastic staff member is also working toward her Bachelors of Science in Health Sciences at VCU with a concentration in Dental Hygiene. Navey says it is easy to work and study because she finds her job very appealing every day. She likes knowing she is helping our patients get one step closer to feeling beautiful and confident with their new healthy smile. When Navey is away from work and school, she enjoys spending time with her friends and family.

Reid - General Manager of Operations

Reid, Operations Manager

Reid is responsible for the day to day operations at our Forest Hill and Polo Parkway locations. Before coming to work with Dr. Richard Byrd and Associates, Reid had been involved in health care for more than 15 years as Director at a long-term care nursing home and skilled rehabilitation facility. He also brought his experience as Practice Manager in a large orthodontic practice. Reid enjoys interaction with patients and their families and has a heart for our dedicated staff. He says it is rewarding to strive each day for excellence in the care we provide. Reid is married to his college sweetheart and has three great kids who are off on their own and doing well. In his spare time, he enjoys spending time with family, church activities, reading, music and helping time races for local causes that are making a big difference in our community. He believes it is a blessing to be a part of such a caring practice.

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